Job Title: Technical Support Representative (Adobe TS)
Process Name: Adobe TS
Process Type: Technical
Process Mode: Voice
Location: Work from Office
Salary Bracket:
- For Freshers (Minimum 6 Months of Calling Experience):
- CTC: 28,000
- In-Hand Salary (Training Period): 23,500 + 2,000 PLI
- Post-Training Salary: 23,500 + 2,000 PLI + Other Incentives
- With Minimum 1 Year of Non-Technical BPO Experience:
- CTC: 31,000
- In-Hand Salary: 26,500 + 2,000 PLI + Other Incentives
- With Minimum 1 Year of Technical BPO Experience:
- CTC: 35,500
- In-Hand Salary (Training Period): 30,500 + 2,000 PLI
- Post-Training Salary: 30,500 + 2,000 PLI + Other Incentives
Job Description:
Join Adobe as a Technical Support Representative and be part of a team that helps customers solve their technical challenges while using Adobe products. This role involves providing voice-based technical support, ensuring customer satisfaction, and delivering a world-class support experience.
Key Responsibilities:
- Provide voice-based technical support to Adobe customers, addressing their queries and troubleshooting issues related to Adobe products.
- Maintain a thorough understanding of Adobe's software and services to assist customers effectively.
- Document customer interactions and technical issues accurately to contribute to the continuous improvement of support services.
- Collaborate with peers and supervisors to escalate and resolve complex technical problems.
What We Offer:
- Competitive salary packages with performance-linked incentives starting from the first month.
- In-hand salary tailored to experience, ranging from 23,500 to 30,500, with additional incentives post-training.
- Comprehensive training and development programs to enhance your technical skills.
- A 5-day working week with 24/7 rotational shifts to ensure a balanced work-life schedule.
- Cab facility available within the hiring zone for convenient commuting.
Requirements:
- Education: Graduation is mandatory.
- Experience:
- Freshers: Minimum 6 months of calling experience.
- Experienced: At least 1 year of BPO experience, either non-technical or technical.
- Skills:
- Excellent verbal communication skills.
- Strong problem-solving abilities and a technical mindset.
- Ability to work in rotational shifts.
Additional Information:
- Cab Facility: Yes (within the hiring zone)
- Meal: No
- Work Mode: Work from Office
If you're passionate about technology and customer service and looking to grow your career with a global leader, we want to hear from you!
Call
Hr Mahesh - 7232805243 ( Call/WhatsApp )
