Job Description
Position: Technical Support Executive
Location:Mohali
Shift: Night Shift (PST Timings)
Experience: 2-3 years
Notice Period: Immediate Joiner / 30-day notice period
Job Description: We are seeking a highly motivated Technical Support Executive with 2-3 years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.
Responsibilities
Provide technical support to customers via tickets, email, and Zoom meetings.
Troubleshoot and resolve software related issues in a timely manner
Log and track customer issues in a ticketing system
Ensure customer satisfaction by following up on open issues and keeping customers informed of progress
Requirements
Collaborate with development and QA teams to resolve customer issues Continuously improve knowledge of the ERP software and stay current with industry developments Requirements:
2-3 years of experience in technical support for ERP software
Strong problem-solving skills
Excellent communication skills, both written and verbal
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Ability to work in a night shift
If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.
