Job Title: Technical Support Executive
- Shift: Night Shift (PST Timings)
Are you an experienced technical support executive looking for a new challenge Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems If so, we are looking for you!
We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.
- Provide technical support to customers via tickets, email, and virtual meetings.
Troubleshoot and resolve software-related issues in a timely manner.- Log and track customer issues in a ticketing system.
Ensure customer satisfaction by following up on open issues and keeping customers informed of progress.
- Collaborate with development and QA teams to resolve customer issues.
Continuously improve knowledge of the ERP software and stay current with industry developments.
- 2+ years of experience in technical support for ERP software.
Strong problem-solving skills.- Excellent communication skills, both written and verbal.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.
Job Types: Full-time, Permanent
Day range:
Shift:
Experience:
- Technical support: 2 years (Preferred)
ERP systems: 2 years (Preferred)
Shift availability:
Work Location: In person
