Job Description: Technical Support
Position: Technical Support
Location: Bengaluru
Salary: 20,000 - 25,000 per month
Experience: 1-3 years in Technical Support or related field
Employment Type: Full-time
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
- Resolve customer issues, complaints, and queries efficiently.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Collaborate with internal teams to ensure smooth issue resolution.
- Document and track customer interactions in the system for future reference.
- Provide feedback to the team on common issues and customer needs to improve service quality.
- Ensure adherence to company policies and maintain high customer satisfaction.
Requirements:
- 1-3 years of experience in customer support or related roles.
- Strong communication skills in [languages required, e.g., English and Hindi].
- Problem-solving abilities and a customer-first attitude.
- Ability to work in a fast-paced environment and handle multiple queries simultaneously.
- Basic knowledge of CRM software and ticketing systems is a plus.
- High school diploma or equivalent; a bachelors degree is preferred.
Job Type: Full-time
Pay: 20,000.00 - 23,000.00 per month
Benefits:
Shift:
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
Work Location: In person
