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Job Title : Technical Support Executive
Location : Pune
Experience : 2-4 years
Skills : Technical Support Executive, Voice Process Executive, Customer Support Executive
Job Description : 1-2 to years of experience
Excellent verbal and written communication.
Prior experience of working in BPO and application support environment.
Prior experience in chat support is a must with international customers.
This is blended project with Voice/chat and email support.
Excellent customer service and trouble shooting skills.
Willingness to work regular night shift & WFO.
Good written communication skills.
Should not have health issues for self and family post joining the project.
Disciplined on operations hygiene, UL's etc.
Tech savvy and general awareness of BPO processes.
Mandatory/Good to have skills :
Role:Customer Service Executive (Voice)
Industry:Software
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
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Date Posted: 03/10/2024
Job ID: 94785343
About Cybage:
Founded in 1995, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on modern technologies, and are enabled by a scientific, data-driven system called the ExcelShore® Model of Operational Excellence.
Cybage has a highly skilled talent pool of more than 5,600 employees and a marked presence in North America, UK, Europe, Japan, Australia, and Singapore. We provide seamless services and dependable deliveries to our clients from diverse industry verticals such as Media and Entertainment, Travel and Hospitality, Online Retail, Healthcare and Life Sciences, and Technology. Cybage has seven defined technology focused CoEs—eCommerce, Enterprise Mobility, Customer Relationship Management, Business Intelligence, Enterprise Content Management, Cloud Computing and Supply Chain Management.
We would like to invite charismatic achievers to join its winning team of more than 5,600 professionals to soar beyond the boundaries of success. For more information, log on to www.cybage.com
A few of our achievements are listed below:
• Ranked 8th in Best IT Employer by Dataquest in Best Employers Survey- India
• Ranked 34 in IAOP 2014 Global Outsourcing 100 List
• Among the top 100 Global services 100 list - Defining Leadership in Global IT and Business Process Outsourcing
• Ranked as a “Leader� in the Consumer Software and Enterprise Software categories. This ranking is a testimony of our capabilities of being a leading software solution provider in both the consumer software as well as the enterprise software space.
• Ranked as 15th “Dream Companies to Work for� in 2014 by World HRD Congress and Bloomberg TV.
• Conferred the Asian outsourcing Excellence Awards in the following categories at the CMO Asia Awards ceremony:
1. Use of Technology for Operational Excellence
2. Outsourcing service provider of the year
• Cybage has been ranked as an “Established Leader in Niche verticals� in a survey conducted by Zinnov Consulting.
