XenonStack's ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users.
The ideal candidate will have a passion for Troubleshooting and Solving Technical LAN and Software related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting, Problem-solving skills and be a self-starter with the ability to work independently.
Job Responsibilities
- Research and identify solutions to Technical issues.
- Manages day-to-day Incident and Service requests
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Ensure that complaints should be resolved on time.
- Provides ticket status to resources as needed
- Provide technical support, account integration, backend support and advice to IT teams
- Excellent knowledge on Hardware & networking.
- Basic Database querying
Technical Requirements
- Experience and knowledge of Linux/Windows Server administration.
- Experience with CDN configuration (Cloudflare or any other CDN).
- Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other).
- Experience with Patch Management.
- Knowledge of Load Balancers.
- Knowledge of Active Directory, LDAP and SSO integrations.
- Knowledge of Data security & Firewalls Rules.
- Ability to diagnose and troubleshoot technical issues.
Professional Attributes
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong Organizational skills
- Ready to work in Shifts.
- Visual Thinking
Educational Qualification : Diploma or simple graduation with Computer hardware course
Experience : 1 - 2 years
