Job Title: L1/L2 Technical Support Engineer - WFH
Worksite: Fully Remote
Location: NIBM Pune, India
Job Type: Full-Time
Compensation: As per market standards
Key Skills: Microsoft 365, Office, Intune, Entra ID, Defender for Office, Endpoint Security
Job Description:
We are seeking a passionate and skilled M365 L2 Support Engineer to join our team. As a Level 2 Support Engineer, you will be responsible for providing advanced support for Microsoft 365 services, ensuring seamless operation and security of our clients environments. You will collaborate with clients and internal teams to resolve issues, implement solutions, and maintain a high level of service excellence.
Key Responsibilities:
- Technical Support: Provide Level 1 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.
- Office Applications: Manage and support Office applications, assisting users with Outlook, Word, Excel, PowerPoint, and other Office apps.
- Intune Management: Configure, deploy, and manage mobile devices and applications using Microsoft Intune, ensuring compliance and security.
- Entra ID Management: Handle user identities and access management through Entra ID, supporting MFA and SSO solutions.
- Defender Security: Implement and manage Defender for Office and Endpoint to protect against threats and vulnerabilities, monitoring security alerts.
- Documentation: Maintain comprehensive documentation of configurations, processes, and troubleshooting steps.
- Customer Service: Deliver exceptional customer service by effectively communicating with clients and addressing their needs promptly.
- Collaboration: Work closely with other team members and departments to ensure seamless integration and operation of M365 services.
Key Skills and Qualifications:
- Microsoft 365 Expertise: Strong understanding of Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.
- Office Applications: Experience managing Office applications and providing user support.
- Intune Management: Proficiency in configuring and managing Intune for mobile device and application management.
- Entra ID Knowledge: Familiarity with user identity and access management using Entra ID.
- Security Solutions: Experience with Defender for Office and Endpoint Security.
- Technical Support: Excellent troubleshooting skills and the ability to resolve complex technical issues.
- Communication: Strong verbal and written communication skills.
- Customer Focus: Commitment to providing exceptional customer service and addressing client needs.
- Documentation: Ability to create and maintain clear and concise documentation.
Preferred Qualifications:
- Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.
- Experience with other Microsoft technologies, such as SharePoint, Teams, or Power Platform.
- Familiarity with PowerShell scripting for automation.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Exposure to cutting-edge Microsoft technologies and projects.
