Technical Support Engineer

Hi Connections

Teamware is hiring for Technical Support Engineering role

Location: Noida

NP:1month

Experience:2-4years

Interview mode:f2f interview

At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment

Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment

Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.

Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.

Excellent analytical skills and ability to navigate challenging situations in a professional manner.

Ability to multi-task and perform effectively under pressure

Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

Fluency in multiple languages a plus.

General cultural awareness, particularly for agents who are supporting customers in region other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

MS Dynamics, SFDC CRM , Splunk, Okta , SSO Added advantage

If intersted do share cv to [Confidential Information]