- The Technical Support Engineer team member will provide telephone, screen sharing, and ticket /chat -based support to our customers.
- Troubleshoots customer-submitted problems by working together with our customers in a collaborative manner.
- Keeps customers updated regularly with the current state of their tickets.
- Investigate customers current situation and desired end state to understand our customers needs and problems.
- Provides world-class customer experience by as delivering satisfaction to every case for every customer.
- Interact with customers, understanding their problems and needs.
- Seeks workarounds and communicates technical solutions to the customer.
- Remain current with the Qlik and Talend product portfolio functions and features, and with related technologies in the DI ecosystem.
- Participate in the 24*7 weekend support for production down tickets.
- Reproduces customer problems in the lab.
- Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on.
- Exhaust all efforts according to the working procedures before escalating a case.
- Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases, and participating in weekly meetings.
- Keep-case summaries on cases for escalations and continuity.
- Maintain coherent working procedures to reflect a professional attitude and maintain efficiency.
Skills and qualifications for this role include:
- You have a bachelors degree in IT or equivalent.
Talend Data Integration administration or Support experience mandatory.
- 5-7 years of experience in three or more areas listed below.
- ETL Administration or support : Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing.
- Database : You have good working knowledge of ONE or any of the following or RDBMS: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL, MongoDB
- Linux : Seasoned on the command line; comfortable with built-in tools like top, iostat , lsof , and netstat.
- BigData : Solid Hadoop fundamentals, preferred hands-on CDH/CDP implementation.
- Cloud : AWS, Google Cloud, Azure
JAVA :
- Ability to read and understand advanced level Java/ C++ (any programming language) and solid experience in reading and analyzing Java stack traces and exceptions.
- Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analyzing Heap dump and Thread dump is a plus.
- Good to have experience in Replication technology with emphasis on CDC (Change Data Capture) & FDL (Full Data Load)
- SAP knowledge is a plus.
- Overview of Java 3 tier web application Understanding of Webserver, Application Server and Database.
- Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.
- Should be willing to work on Shifts (Rotational Basis) including night shifts.
- Provide support for QLIK & Talend D ata I ntegration product portfolio .
- Must have good Troubleshooting and analytical skills, Problem Management & RCA
