About the job:
nIn this role, you will provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help them maximize uptime and reduce IT costs. You'll work closely with customers, developers, and architects while also collaborating with Red Hat Enterprise Linux engineers to solve complex and challenging technical issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community.
nWhat will you do:
n3+ years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service
n5+ years of experience working with Linux or Unix operating systems
nExperience working with hosted applications or large scale application deployments
nExperience with containers
nGood understanding of Linux tools with an emphasis on cURL, kernel crash analysis, strace, Wireshark, and using Git
nAbility to communicate courteously and effectively with customers, third-party vendors, and Red Hat's associates
nSolid troubleshooting skills and passion for problem-solving and investigation
nAbility to handle multiple tasks, prioritize workloads, and work under pressure
nExcellent reading and writing skills in English; fluent English language skills are preferred
nBachelor's degree in a technical field is preferred
nUpstream involvement in open source projects, including patches submitted for upstream inclusion a plus
nKnowledge of support systems and tools a plus
nDevelopment-level experience with programming languages like Go, AngularJS, Python, .NET, and C a plus
nRed Hat Certified Engineer (RHCE) certification a plus
nWhat will you bring:
n3+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools
nPractical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google Cloud Product
nSoftware development background, including experience writing patches and with scripting languages like Bash, Perl, or Python
nTroubleshooting and debugging skills; passion for problem-solving and investigation
nAbility to work with minimal supervision with a globally-distributed team of engineers
nExperience installing SAP products, including SAP HANA, SAP NetWeaver, S/4HANA, etc is a plus.
nAbility to build documentation and customer environment assessment.
nAbility to learn new technologies and follow industry trends
nAbout Red Hat
n
Red Hat
is the world's leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
nDiversity, Equity & Inclusion at Red Hat
nRed Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
nEqual Opportunity Policy (EEO)
nRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
nRed Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
nRed Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email
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