Job Title: Technical Support Engineer Prisma Cloud
Job Type: Contract
Start Date: 08/01/2024
Est. End Date: 07/31/2025
Location: Bangalore, India
Roles And Responsibilites
- Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide configurations, troubleshooting and best practices to customers.
- Work with our Engineering team and influence the operability of the product.
- Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis.
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
Required Skills
- 3-8 years of related experience.
- Strong Linux SysAdmin experience including troubleshooting with a problem-solving mindset
- Hands-on experience with Infrastructure automation solutions such as Ansible, Puppet, RunDeck, Chef
- Experience with Kubernetes (Docker), Rancher, Jenkins (or similar), Git (or similar)
- Experience with scripting including Python, JSON, YAML, and Bash
- Experience preferred with supporting Cloud native security products
- Experience with Cloud Providers (GCP, AWS, Azure), CI/CD, Container Registries, Serverless
- Knowledge of SIEM, vulnerability management tools and firewalls.
- Knowledge understanding malware, exploits, operating system structure and behavior.
- Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required.
- Knowledge of Cloud infrastructure a plus
Education
- BS/MS degree in Computer Science, Information systems or equivalent experience
Skills
- CYBER SECURITY
- AWS
- PROBLEM-SOLVING
Additional
- GIT
- DOCKER
- LINUX
- GCP
- TECHNICAL SUPPORT
- SIEM
- CHEF
- MALWARE
- PUPPET
- PYTHON
- KUBERNETES
- FIREWALLS
- ROOT CAUSE ANALYSIS
- TECHNICAL DOCUMENTATION
- CONTINUOUS INTEGRATION/DELIVERY
- AMAZON WEB SERVICES
- CHEF (ALL)
- TECHNICAL MARKETING
- SHELL SCRIPTING
- SERVERLESS ARCHITECTURE
- MARKETING COLLATERAL
- TECHNICAL SERVICES
- SCRIPTING
Languages: English( Speak, Read, Write )
Minimum Degree Required: Bachelor's Degree
