Role - Technical Support Engineer - DevOps
Experience - 4+ Years
Location - Remote
About the position
We are looking for a Technical Support Engineer to join our highly experienced global team. The Tech support role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.
Responsibilities :
- Serve as Client's single point of contact for any tech-related matters
- Provide technical support to customers or internal teams using DevOps tools and practices.
- Respond to support requests, troubleshoot issues, and resolve problems in a timely manner.
- Investigate and diagnose technical issues related to DevOps tools, infrastructure, and deployments
- Collaborate with customers or internal teams to understand and resolve complex problems.
- Establish relationships and engage with technical counterparts to drive product adoption and expansion
- Train and coach customers to a successful onboarding process and ongoing usage
- Advocate internally for customer needs be the technical voice of the customer within Coralogix
- Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
- Prioritize and manage several open issues at one time
- Properly escalate unresolved issues to appropriate internal teams
Requirements :
- Background knowledge of DevOps / Cloud / Observability
- 3+ years of proven experience in customer focus position as a Devops Engineer/ Devops Support Roles
- BA/BSc degree in Computer Science or equivalent experience
- Excellent customer/ Client-facing skills
- Excellent communication skills in English
- Motivation to learn new skills and technologies
- Great interpersonal and communication skills
- High availability for fast response to customers
- Proven work experience with ELK (Elastic-search/Logstash/Kibana)
- Hands-on experience in Regular Expressions
- Background in AWS, Docker, Kubernetes, Networking
- Scripting skills in one of the following: Python, Perl, Ruby
- Experience in SAAS B2B software companies
Company Website : https://coralogix.com
/
