Technical Support Engineer II - Remote(Monday-Friday 12:30pm-9:30pm/ Thursday-Mon 12:30pm-9:30pm)

Are you excited by the prospect of working in API security

Do you enjoy working with customers to solve complex technical problems

Join our prestigious technical support team

Our team boasts some of the most talented and experienced application programming interface (API) security experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product and customer issues.

Support enterprise customers including some of the best-known global brands

We are looking for a senior technical support engineer to join our support engineering team. This is an opportunity to work with innovative API security technology.

As a Technical Support Engineer II, you will be responsible for:

• Learning and gaining in depth experience in APIs and cyber security, including the OWASP API Security Top 10
• Triaging and resolving customer support cases for our worldwide enterprise customers
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Reproducing customer issues, finding workarounds, and writing high quality bug reports
• Working remotely to assist customers and collaborate with internal teams to resolve issues effectively.
• On-call shifts that may include nights, weekends, and select holidays

Do what you love

To be successful in this role you will:

• Have 4 years of relevant experience supporting software products
• Have knowledge in Linux, SQL, containers (Docker and Kubernetes), cloud platforms, and APIs
• Have customer-focused and a responsiveness mindset
• Have experience in troubleshooting and deploying software or networking equipment

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you!