Technical Support Engineer

Job Description:

Troubleshoot a variety of technical and non-technical issues that customers experience with their

webhosting plans and services.

Provide technical support for level-one escalation issues via the help desk.

Should multitask and meet specific goals set by supervisors and the managers.

Eligibility Criteria:

Excellent written and verbal communication skills in the English language

Ability to work well with a team in a fast-paced, constantly changing environment

Outstanding customer service skills and a dedication to provide a great customer service

Reliable to work in rotational shifts and to complete work as per expectations.

Ability to multitask and meet specific goals set by supervisors and management.

Attributes:

Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc

Excellent in English communication, Verbal & Written

Strong in Logical thinking and Learning Skills

Minimum Typing speed 35wpm & good in Keyboard

ShortcutsAble to handle 3 chats at a time

Knowledge on web hosting is an added advantage

Flexible to work - 24/7 - Rotational shifts including night shifts