We are hiring for IT Service Desk Engineer. Day to day management of the First Line Service Desk function:
a. Ensure that the Service Desk is an excellent deliverer of Customer Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team
d. Undertake a weekly review of the First Line Service Desk call queues
Language skills: Fluent English (written and spoken)
Ability to understand the business objectives
Must have a good understanding of the organization and their infrastructure
ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Problem, and Change Management
Experience working with ServiceNow
Reviews metrics daily identifying trends in the environment.
Troubleshooting experience with the following:
o Windows Operating systems
o Active Directory
o O365 Suite Applications
o VPN (Pulse Secure, Anyconnect Etc)
o SAP
o VDI
o Knowledge on endpoint management suites like SCCM, Desktop Central)
Experience Range: 2+ Years in relevant experience.
Salary range:
- 5LPA - 4 LPA
Notice Period: Immediate Joiners to 10 Days NP candidate
Working Days: 6 Days in a week (247, Rotational Shift)
Education: Any Degreed with good communication skill
Looking for only Male Candidate
Location: Chennai
Contact : 7358756477
Job Types: Full-time, Permanent
Pay: 350,000.00 - 400,000.00 per year
Benefits: - Health insurance
Day range:
Shift:
Education:
Experience:
- Technical support: 2 years (Required)
total work: 2 years (Required) ITIL: 2 years (Required)
Work Location: In person
