We are seeking a Technical Support Engineer to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. This person would help us achieve successful security outcomes and deliver an excellent customer experience. We are looking for detail-oriented professionals with experience in providing support through email, telephone, and chat, particularly to security and IT teams in both SaaS and Enterprise environments.
The ideal candidate will possess a robust background in handling inbound support requests, responding to automated alerts from internal systems, investigating break/fix requests, and documenting essential information for escalation to engineering teams for resolution. Demonstrated problem-solving abilities and a commitment to facilitating collaboration without overcommitting resources, while ensuring customers are consistently updated, are essential skills for this role.
