Job purpose:
Design & implement the best-engineered technical solutions using the latest technologies and tools.
Who you are:
- Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.
- Manage the production environment by continuously monitoring system health and availability, adopting a holistic approach to application and infrastructure performance.
- Collaborate with internal technical teams to meet client needs, facilitate on-site support, and troubleshoot product or infrastructure-related issues effectively.
- Oversee and track support tickets, ensuring compliance with SLAs and prompt issue resolution.
- Ensure client satisfaction through consistent communication, proactive issue identification, and prompt resolution.
- Maintain detailed documentation of client issues and their resolutions, contributing to process improvements and reducing the recurrence of problems.
- Participate in the deployment and management of large distributed applications in production and staging environments.
Educational Qualification
- Bachelor's degree in CE/IT/ECE engineering
- Any professional certification in area like Linux, AWS, Azure, Security, IoT etc. would be advantage
Required Skills and Qualifications
- 5+ years of hands-on experience in Technical/Application Support for corporate clients.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with both clients and internal teams.
- Excellent problem-solving abilities, with a client-focused approach to ensure high levels of satisfaction.
- Proficiency in using ticketing systems and adhering to customer service best practices.
- Ability to remain composed under pressure and manage multiple client issues simultaneously.
- Hands-on experience with Linux, cloud infrastructure, networking, and application troubleshooting.
- Basic understanding of programming concept, API workflow and any database administration.
- Proficient in utilizing remote support tools and techniques to resolve issues efficiently.
- Strong organizational skills to manage client accounts, track support cases, and ensure timely resolutions.
- Proven experience in Incident Management, with proactive communication skills for engaging internal stakeholders and corporate clients.
- Good to have experience in IoT or Telecom Domain
Location:
Mumbai (Andheri)
