Supporting our global customers via email and over the phone and through webcasts, guiding customers and Sales Engineers in product installation, operations and troubleshooting.
Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization
Introducing support methodologies and tools and more
Working in tight integration with our Israel based support center, and the US based support center
Requirements:
At least 3 years previous experience in similar position, in a software company
Experience in Linux/UNIX environments
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
Experience in support of network security software products
Experience in Linux script languages (PERL, shell) advantage
Independent, resourceful, problem-solver, result oriented
Fast learner
Team player, pleasant and with a high level of integrity
Excellent written and verbal communication skills in English
Operating well under-pressure, multi-tasking
Willingness to work at irregular hours, to support our customers world-wide
