At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Job Description:
Position: Technical Support Engineer 2
Business Unit: Juniper TAC -Customer Focused Technical Support
Summary:
- This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
- This is an Individual Contributor Role
- Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
- Take ownership for problem resolution, problem reproduction.
- Be a fast learner and keep pace with newer technologies
- Participate in initiatives such as create Knowledge Base and Whitepapers.
- Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
- Available to work in shifts and cover weekends rotations.
Experience
- 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.
Primary Skills
- Excellent Customer handling and communication (verbal and written) skills
- Excellent problem solving skills.
- In depth knowledge of IP Packet flow
To be proficient in any 2 of the following technologies
- Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
- Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)
- Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)
Understanding/Exposure/Expertise in one or more areas will add weightage
- MPLS, MPLS-TE
- Multicast technologies PIM, NG-MVPN
- Data center Fabric and IP CLOS networks
- SDN/NFV/OpenStack/Cloud
Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -
Juniper, Cisco, Palo Alto, Arista, Huawei and others.
Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc .
About Juniper Networks
Preferred Certifications JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. The company serves customers and partners worldwide. Additional information can be found at www.juniper.net
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
About Juniper Networks
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.
WHERE WILL YOU DO YOUR BEST WORK
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
