Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here.
About The Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. We have teams based out of the US, Ireland in the EMEA region, India & New Zealand in the APAC region.
About The Role
As a Support Delivery Analyst (Technical), The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our customers. Someone on the team once described our mission as solving a beautiful puzzle and we take pride in doing so.
This is not just a role answering questions we're experts in digging in and coming up with solutions to a variety of time sensitive, business-critical issues. Being an Integrations Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization. The issues we face are usually pivotal to the customer, so your work can have a significant impact on our customer satisfaction, which is one of our core values.
The customers who rely on us are distributed all over the world, so our Support Analysts participate in a shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
Shift Hours - 8 am to 5pm or 11 am to 8 pm IST and flexible to work during weekend's & public holiday when need arises.
About You
Basic Qualifications
- 6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.
- 6+ years of experience supporting or implementing integration solutions or related SaaS /ERP enterprise products.
- Hands on experience on tools like Custom Studio, POSTMAN, Grafana, Solas or similar tool and APIs
Other Qualifications
- Strong planning, scheduling, and organization skills.
- Excellent verbal and written communication skills.
- Ability to absorb new technologies and features quickly.
- Excellent analytical, problem solving, and multi-tasking skills
- Ability to work in a fast paced, dynamic, and fun team environment
- A team player attitude, who will work across the organization and company to continue improving the way we serve our customers.
- Ability to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!
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