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Tech Mahindra is seeking motivated and talented individuals to join our Technical Support Voice Process.
Designation: Technical Support Associate
Domain: BPO
Job Location: Noida
Eligibility Criteria:
For Freshers:
* Educational Qualifications: B.Tech, BE, Diploma in any technical discipline or relevant studies.
* Strong interest in Technical Support role.
* Basic understanding of troubleshooting steps.
For Experienced Candidates:
* Both UG & Graduate can apply.
* Minimum 1 year of experience in a Technical Support role (voice process).
* Familiarity with remote troubleshooting tools steps .
Job Responsibilities:
* Provide technical support via voice calls, addressing customer inquiries and troubleshooting issues.
* Assist customers in resolving electronic gadgets problems.
* Manage and resolve customer issues efficiently and providing first-call resolution.
* Escalate complex issues to higher-level support teams when necessary.
* Maintain detailed logs of customer interactions and steps taken to resolve issues.
Skills Required:
* Excellent verbal communication skills in English & Hindi.
* Basic technical knowledge.
* Ability to handle pressure and work in a fast-paced environment.
* Good problem-solving abilities and attention to detail.
* Willingness to work in rotational shifts, including night shifts if required.
Salary & Benefits:
* Package 2.95 LPA - 3.12 LPA
* Night Shifts Allowance
* Medical Benefits
* Growth opportunities and job security
* Fixed day shifts for females.
Interested candidates can share their resumes at [Confidential Information] with the subject line Technical Support Voice Process or contact on the below numbers.
Sneha - 8350975223
Ritesh - 8264832528
Kritika - 7347214123
Divya - 7009335019
Date Posted: 22/10/2024
Job ID: 97457783
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
