Technical Support Associate [T500-12269]

Technical Support Associate

About REA Group:

In 1995, in a garage in Melbourne, Australia, REA Group was born from a simple question: Can we change the way the world experiences property

Could we Yes. Are we done Never.

Fast forward 30 years, REA Group is a market leader in online real estate in three continents and continuing to grow rapidly across the globe. The secret to our growth is staying true to that day one mindset; the hunger to innovate, the ambition to change the world, and the curiosity to reimagine the future.

Our new Tech Center in Cyber City is dedicated to accelerating REA Group's global technology delivery through relentless innovation. We're looking for the best technologists, inventors and leaders in India to join us on this exciting new journey.

If you're excited by the prospect of creating something magical from scratch, then read on.

What the role is all about:

As Technical Support Associate, you'll be part of our End User Computing team, within the Tech and Data team. The Tech and Data team is responsible for providing the technology and data platforms underpinning REA's products, services, and operations.

As Tech Support Specialist, you'll help REA deliver outstanding tech support ensuring local and remote employees are happy and productive by empowering them with the best technology. Your ability to troubleshoot on the fly is your superpower. You thrive solving problems and love engaging with people to help offer tech support at all levels.

While no two days are likely to be the same, your typical responsibilities will include:

• Provide face-to-face and remote support for staff. E.g. Problem resolution, identification of consulting/IT Project opportunities.
• Offer technical support and advice on systems, devices and user access management for REA Staff.
• Encourage self-service for staff to resolve technical problems using engaging articles, digital dashboard content, automated macros within our ticket management platform etc.
• Contribute to broader Enterprise Technology projects as required by Project Leads and teams. This includes research, development and technical testing efforts.

Who we're looking for:

• Someone with a few runs on the board at least 12 months in a Tech Support role.
• Passion, genuine care and love for helping to solve tech issues!
• Someone with an exceptional work ethic, attitude and customer service outlook.
• Knowledge across Windows Desktop Platforms (Windows 10 & 11), Apple Mac Platforms (macOS & Linux fundamentals). Mobile platforms (iOS, Android).
• Mobile device management platforms and best practices.
• Latest versions of Microsoft Office, Adobe suite and other Enterprise software.
• Ability to demonstrate an understanding of network concepts (routers, switches, LAN/WAN), troubleshoot and break down hardware and software issues.
• Basic understanding of Microsoft Active Directory, Video Conferencing and Telephony Support, Security, MalWare, SPAM and modern technology practices.
• Qualifications in aligned technologies (e.g. certifications) highly desirable.
• Looks at tricky situations through a solutions-focused lens.
• Work productively in a fast paced and agile environment.

What we offer:

• A hybrid and flexible approach to working.
• Transport options to help you get to and from work, including home pick-up and drop-off.
• Meals provided on site in our office.
• Flexible leave options including parental leave, family care leave and celebration leave.
• Insurances for you and your immediate family members.
• Programs to support mental, emotional, financial and physical health & wellbeing.
• Continuous learning and development opportunities to further your technical expertise.

The values we live by:

Our values are at the core of how we operate, treat each other, and make decisions. We believe that how we work is equally important as what we do to achieve our goals. This commitment is at the heart of everything we do, from the way we interact with colleagues to the way we serve our customers and communities.

Our commitment to Diversity, Equity, and Inclusion:

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

REA Group in India:

You might already recognize our logo. The REA brand does have an existing presence in India. In fact, we set up our new tech hub in Gurugram to be their neighbours!

REA Group holds a controlling interest in REA India Pte. Ltd., operator of established brands Housing.com, Makaan.com and PropTiger.com, three of the country's leading digital property marketplaces.

Through our close connection to REA India, we've seen first-hand the incredible talent the country has to offer, and the huge opportunity to expand our global workforce. Our Cyber City Tech Center is an extension of REA Group; a satellite office working directly with our Australia HQ on local projects and tech delivery.

All our brands, across the globe, connect regularly, learn from each other and collaborate on shared value initiatives.