Technical Support Associate

About Us:

Infiflex Technologies is a dynamic and innovative company committed to providing exceptional support and solutions to our clients. We are looking for a motivated Technical Support Associate to join our team and assist our clients in maximizing their use of Microsoft 365.

Job Summary:

As a Technical Support Associate, you will be the first point of contact for our clients, providing top-notch support and guidance related to Microsoft 365 products. You will troubleshoot issues, answer queries, and ensure our clients have a seamless experience with our services.

Key Responsibilities:

• Provide timely and effective technical support to clients regarding Microsoft 365 applications (e.g., Outlook, Teams, SharePoint, OneDrive).
• Troubleshoot and resolve technical issues through various channels, including phone, email, and chat.
• Guide clients through product features and best practices to enhance their user experience.
• Document and track client interactions and support requests in our ticketing system.
• Collaborate with internal teams to escalate complex issues and ensure resolution.
• Conduct training sessions and webinars to help clients understand and utilize Microsoft 365 tools effectively.
• Stay updated on the latest Microsoft 365 features and updates to provide accurate information and support.

Qualifications:

• 1-3 years of experience in technical support, preferably in a Microsoft 365 environment.
• Strong understanding of Microsoft 365 applications and services.
• Excellent communication skills, both verbal and written.
• Problem-solving mindset with a keen attention to detail.
• Ability to work independently and as part of a team.
• Experience with ticketing systems and customer relationship management (CRM) tools is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

How to Apply:

If you are passionate about technology and dedicated to providing exceptional client support, we want to hear from you! Please send your resume and cover letter to [Confidential Information] with the subject line Technical Support Associate Application. Candidates who can join immediately are preferred.