We are looking for a skilled and self-motivated Technical Support Administrator to join our team. The ideal candidate will have a solid background in day-to-day information technology (IT) operations and providing systems support for end-users. You will handle support tasks for hardware devices and software packages, assist with installation setups, and revise existing documentation guidelines. As the first point of contact for all Cineverse India employees, you will manage service ticket intake, triage, escalations, monitoring, and follow-up. The ability to work independently with little or no supervision is crucial for this role.
Key Responsibilities:
- Act as the primary contact for IT support for all Cineverse India employees, handling service ticket intake, triage, escalations, monitoring, and follow-up.
- Provide comprehensive support for hardware devices and software packages, including installation setups and revising documentation guidelines.
- Install new or rebuild existing hardware, and configure hardware, peripherals, services, settings, associated storage, etc., in line with standards and project/operational goals.
- Maintain and manage IT ticketing systems effectively.
- Follow established processes, analyze and recommend process improvements.
- Identify, analyze, and prioritize incoming requests for assistance.
- Collaborate with other IT team members to provide solutions and troubleshoot issues.
Technical Expertise Required:
- Operating Systems: Solid understanding of various Operating Systems, including Microsoft Windows Server, Microsoft Workstation, Apple Mac, and Mobile Operating Systems.
- Networking: Strong understanding of networking principles and enterprise network architecture, including TCP/IP, routing principles, and private WAN.
- Microsoft Products:
- Knowledge in Microsoft Windows 10 and Windows Server 2012, 2016, or 2019.
- Expertise in Microsoft Office 365, Active Directory Services, and DHCP Migration.
- Apple Support: Expertise in Apple/MAC support.
- Other Skills:
- Knowledge in Microsoft SQL server basics.
- Knowledge in WordPress CMS.
- Experience with Zoom Meetings support.
- Proficiency in troubleshooting Microsoft Office applications.
Skills and Qualifications:
- Experience:
- Minimum 3 years of IT help desk-related experience.
- At least 1 year of experience in server support.
- Additional Requirements:
- Strong client-facing and communication skills.
- Works well under pressure, able to remain focused and professional during high-stress situations.
- Education: Any Bachelors degree or equivalent or higher degree.
