Customer Care Executive

Company name confidential

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2 months ago
Over 100 applicants

Exp: 0-4 Years

1.5 - 2 LPA

Mumbai

B2B

Job Description

Description

We are seeking a Customer Care Executive to join our team in providing excellent customer service to our clients. The ideal candidate should have 0-4 years of experience in a customer care role and must possess strong communication and problem-solving skills.

Responsibilities

Answering customer queries via phone, email, or chat in a timely and professional manner
Providing information about products and services to customers
Handling and resolving customer complaints and issues
Maintaining accurate records of customer interactions and transactions
Collaborating with other teams to ensure customer satisfaction

Skills and Qualifications

Bachelor's degree in any field
0-4 years of experience in customer care or a related field
Excellent communication skills, both verbal and written
Strong problem-solving skills
Ability to work independently and as part of a team
Attention to detail and accuracy
Ability to multitask and prioritize workload
Familiarity with customer relationship management (CRM) software
Proficiency in MS Office suite

Education

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), 12th Class (XII), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music