Technical Success Manager

Experience- 5 to 8 Years

Mode; Hybrid - Flexible

Location; Chennai

Shift: US - 6PM to 2 AM (Mandatory)

Role Overview:

We are seeking a Technical Success Manager to join our dynamic team. This role involves collaborating with mid-market or enterprise customers, ensuring their success by providing effective technical solutions.

Key Responsibilities:

• Serve as the primary technical contact for clients, providing guidance, troubleshooting technical issues.
• Collaborate with developers, product managers, and senior business leaders to address customer needs.
• Identify technical issues using your hands-on experience with web development technologies and APIs.
• Communicate technical concepts in a clear and engaging manner to both technical and non-technical audiences.
• Act as a technical advisor, guiding clients on best practices and potential improvements.