Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
The Position - Technical Service Specialist
Roche is a company with a 125-year history and our ongoing success is based on our strong focus on delivering meaningful value for our customers and society, and we will need to evolve our offering and approach in order to do so. Health care is changing exponentially due to radical innovation in technology, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending.
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
As a Senior Technical Service Specialist (based in Hyderabad) you will operate in Hyderabad & Telengana region which requires a high share of travel (80%) across the assigned region. You are accountable for installation of Tissue & Molecular analytical laboratory instruments platforms in order to achieve a high level of service excellence within the region. You are also responsible to contribute to large projects at customer sites and can be seen as the knowledge expert. We are looking for someone eager to learn in a diverse environment, creating space for co-creation and focus on delivering the best service to our customers and patients.
Key Role and Responsibilities:
- Responsible for installations and commissioning
- Responsible for call logging and closing
- Responsible for customer trainings
- Responsible for breakdown/Preventive maintenance
- Responsible for 1st Line Application support
- Management of the IPC Compliance
- Responsible for the submission of the annual maintenance contract
- Responsible for payment collection
- QMS Adherence
- Reporting MIS
- Managing the Team of Contract Engineer (as applicable)
- Development of Team and Effective People Leadership as demonstrated by Leadership Commitments (if applicable)
Who You Are
Education & Experience:
- Education - B.E / Diploma in Technical
- Experience - 5 to 8 years for ideal experience
- You have a valid driver's license
- You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche, and successfully complete training and certification as defined by Roche Diagnostic Services and policies.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.
Roche is an Equal Opportunity Employer.
