Job Description
POSITION SUMMARY:
The Senior Sales Technician is responsible together with the sales manager for growing the sales and margin for the region and customers under his/her responsibility. Working close with both Sales, R&D and the customers.
Responsibilities
ESSENTIAL FUNCTIONS:
- Conduct trials at new/existing clients and propose the right coating solutions as per their production system.
- Ensures customer quality and service expectations are met.
- Supports customers with trouble-shooting, general technical support and process development.
- Eliminates or reduces customer complaints.
- Helps increase volume growth.
- Communicates extended product knowledge in wood technology.
- Attends coatings seminars and trade shows pertinent to sales/marketing.
- Maintains contact with laboratory on current technical issues.
- Assists with equipment installation and various line or equipment modifications/adjustments.
- Conducts technical training seminars at customers facilities.
- Evaluates product complaints and decides the best way to resolve problems.
- Assists customers in preparing paint specifications to meet product applications.
- Troubleshoots on-line technical problems such as correcting batches and formulation of products.
- Advises customers of product line changes and improvements.
- Maintains expertise in product finishes equipment use and surface preparation.
- Assists customers with product inventory control/re-ordering.
- Trains customers on product knowledge and application methods.
- Assists Area Sales Managers by preparing samples, panels, etc. for presentations.
- Maintains customer technical service issues on file for follow-up.
- Other duties as assigned.
- Product development, possibly with the technical departments of the Group.
- The perception of the interests of the company at trade shows.
- Regular exchange of ideas with Group companies.
- Domestic and Foreign Missions, as arranged by the supervisor.
POSITION CHALLENGES:
- Execute the Product Finishes business strategy.
- Grow share of industrial coatings in Region.
- Identify new product opportunities.
Qualifications
POSITION REQUIREMENTS
Formal Education:
- Higher level education in a related field
Knowledge & Experience:
Required:
- Minimum of 8-10 years of experience in the Industrial wood coatings market
- Technical support experience to major accounts (including UV-lines) in the coatings sectors
- Good basic knowledge of coatings technology and curing processes
Preferred:
- Candidate from wood coating sector.
Technical/skill Requirements:
Required:
- Ability to hand-spray all major coatings technologies.
Preferred:
- Experience of working with automatic colour-matching systems
About Us
Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
