About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Position Title: Technical Service Representative (Production) III
Location: Chennai
Total Experience: 2-4 yrs.
Education: Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)
Work Mod: 5 days office
Shift Timing: 9 am - 6 pm IST
Purpose:
- Responsible for installation, maintenance and repair of own company and third-party products and systems including hardware, software, networking products and operating systems.
- The role provides complete support coverage for equipment assigned to a Printing Systems Group (PSG) customer and specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.
Scope:
- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
- Provide support related to the operation and maintenance of the assigned client's equipment, including (as required) equipment consumables management.
General:
- Senior level job with considerable work experience
- Has developed specialized skills or is multi-skilled through job-related training
- Completes a variety of atypical assignments
- May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
- Completes work with a limited degree of supervision
- Acts as an informal resource for colleagues with less experience
- May lead a team in the performance of a variety of tasks that are generally routine
- May have specialized external certification (technical roles)
Primary Responsibilities:
- Perform routine services to ensure equipment availability to client site users.
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
- Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end user knowledge of equipment functionality
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.
Candidate Education:
Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)
Candidate Background:
- Minimum Successful completion of EL CSE test battery including Ishihara Color Vision test
- Minimum Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills
- Preferred Previous field technician or electrical/mechanical repair experience
- Minimum Effective interpersonal skill & behaviors with the ability to interact with a diverse client population
- Minimum Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment
- Minimum Effective organizational skills
- Minimum PC skills in MS Office applications, Internet navigation
- Minimum Basic understanding of network printing, job creation, and submission
- Minimum Ability to manage multiple tasks
- Minimum Ability to lift and move up to 50 pounds
- Minimum Possesses reliable, dependable transportation (if required by role)
