Aviation Technical Records Analyst
Why We Need You The Mission & Our Vision
Veryon is a leading software and technology company that exists to enable aviation teams around the world to improve efficiency and safety. Our products maximize uptime for aircraft maintenance teams through our customer driven innovation and world class customer service.
Veryon has more than 7,500 customers in 137 countries, we service general and business aviation, military/defense, commercial aviation, and OEM industries. Our core values drive us, in business, internally, and in our everyday lives.
We're looking for a Technical Records Analyst (Aviation) to join our team at Veryon! As an TRA, responsible for managing and updating aircraft records in the Veryon Tracking platform, ensuring compliance with regulatory standards, and maintaining accuracy and completeness of information.
What You'll Accomplish - Your Performance Objectives
Objective 1:Within your first 30 days, you will develop a deep understanding of the Veryon Tracking platform, Services & Operations departments, and Veryon customer objectives.
- Successfully complete training on Veryon Tracking platform functionalities and compliance requirements.
- Review and familiarize yourself with existing aircraft records and documentation.
- Begin updating and organizing records in the Veryon Tracking platform, focusing on accuracy and completeness.
- Develop a strong understanding of the overall objective of the department.
- Ensure that any recorded maintenance on aircraft is entered into the maintenance management system accurately as provided by the customer base.
- Perform validation of flight logs. Ensures the times recorded on the flight logs are accurately updated.
Objective 2: Within your first 3 months, you'll successfully maintain the day-to-day operation of the department. Successfully updated 85+ cases monthly while upholding accuracy above 95%.
- Uphold Veryon's reputation of providing world-class customer support through Tier turn times.
- Provide training and support to team members on technical record-keeping best practices and the use of the Veryon Tracking platform.
- Ensure that recorded maintenance compliance on aircraft is entered into the computer maintenance tracking system with accuracy above 95%
- Adopt a data-driven approach to make decisions, analyze issues, and develop solutions.
Objective 3:Over the next 6 months, you'll increase productivity and knowledge within the team while closely working with QA department.
- Monitor and manage maintenance compliance and customer service to meet established service levels.
- Continued processing of Tier 3-5 maintenance records to ensure accuracy and completeness.
- Advocate for customers by capturing, acting on customer feedback, and escalating to management when needed.
- Serve as support for various projects that will drive efficiencies, operational scale, and process enhancements.
- Identify opportunities for process improvement and efficiency in managing technical records.
- Collaborate with other departments, such as Data Quality, to streamline data flow and ensure data integrity.
Who We're Looking For The Personal Competencies That Matter
This individual should be solutions-driven and be comfortable identifying problems and solving them with urgency. This individual should have a proven ability to learn quickly in a fast-paced, high-volume environment.
- Adopt a data-driven approach to make decisions, analyze issues, and develop solutions.
- Minimum two (2) years of aircraft records experience: i.e. administrative experience with maintaining aviation maintenance records, such as Production Control, Quality Assurance, or any other comparable position.
Detail-Oriented: The TRA will be responsible for monitoring and applying maintenance compliance updates on cases received by the operator. The right person for this job has high attention to detail. They can retain information and focus closely on each task at hand to ensure the utmost efficiency. This person has an eagerness to maintain accuracy while effectively prioritizing.
Time Management: The TRA will be responsible for maintaining their queue and schedule. They must excel at planning, executing, and updating all compliance records on or before deadlines. The best TRA will be exceptionally well at prioritizing their schedule to make certain all cases assigned are in a needs review state before the end of their day.
Interpersonal Skills: Success in this role requires excellent analytical abilities with a keen eye for detail. You must thrive in working in a fast-paced environment and have a proven history of delivering top ties customer service. A successful candidate is a team player who has a strong sense of ownership, accountability, and urgency for their work.
Communication: Effective workplace communication is a key essential role of this position. Creating and maintaining a positive work environment means effective workplace communication. All correspondence internally and externally is professional, respectful, confident, clear, concise, and friendly whether verbally or electronically.
How We Work The Core Values That We Live By
Fueled By Customers: We work hard so our customers can get more uptime. A customer-centered approach is on the forefront of our minds. We're big on transparent communication with our customers, and we celebrate their wins internally because we love the positive impact we're making on their lives.
Win Together: We focus on the we and not the me. Collaboration is key, we value diverse backgrounds and skill sets. Our mission is to win as a team, we think everyone plays an integral part in our success.
Make it Happen: When we make a commitment, we get it done. We take a proactive approach, we commit, we adapt to evolving landscapes and problems, we tackle problems at every difficulty level.
Innovate to Elevate: We set the standard in aviation by embracing and advancing cutting edge technology. We take a fail-forward approach using everything as a learning experience. We encourage creativity and experimentation within our teams. This helps us set the bar high and provide world class expertise in aviation.
