Technical Publications Professional

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Create accurate and detailed documentation sets that allow the customer and internal employees to understand and use Amdocs products effectively and efficiently.

What will your job look like

• Craft publications that explain the company&rsquos products to its customers and internal audience and allow full use of its functionality.
• Ensure that documentation meets industry standards of quality, usability and format using writing expertise and product knowledge.
• Assume full responsibility for all official documents of product applications and create and maintain the application's documentation and/or training framework, as well as the content of its publications.
• Continuously gain knowledge of product's new functionality via attendance at Design Review, Focus Team, Opportunity Team, and Scrum meetings as well as reading design documents, interviewing SMEs and using the product itself. Use this knowledge to independently create new version documents
• Estimate time and effort required for documentation tasks and contribute to documentation plans.
• Conduct peer-review on documentation for other members of the Technical Publications team.

All you need is...

• Required 3-7years of experience in creating high quality technical documentation
• Understand applications with end user point of view, create and upgrade user manuals and help files
• Strong working knowledge of Microsoft Office
• Fluent in English (speaking and writing)
• Understanding of telecom domain is a plus
• Worked with tools, such as DITA, Oxygen, BitBucket, JIRA, Confluence
• Familiarity with Agile software development.

Why you will love this job:

• An opportunity to design end-to-end learning solutions to address business needs and priorities.
• You will work closely with team members to determine the right method to use in the product training.
• You will lead learning development projects, collaborating with internal and external partners and setting timelines and tasks to ensure all are well aware of their part in the project.
• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!