About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
The Opportunity:
The Technical Product Marketing Manager will be a part of our GTM Product Marketing Team, focusing on market intelligence to refine messaging and develop impactful accelerators so the sales team is equipped with the right tools to drive success for Observe.AI.
We are seeking a Technical Product Marketing Manager to develop product videos, enable our sales teams on competitive solutions, collaborate with product and engineering to create technical thought leadership content, VOC and VOF reportseven better if you've been a customer or target audience in the past.
What you'll do day to day:
- Drive sales excellence with a competitive intelligence program including battlecards, one-pagers, documentation
- Become a trusted GTM partner to the product and engineering teams by establishing a continuous feedback loop with customer input, market trends, and competitive intel to influence product roadmap prioritization
- Deeply understand customer requirements and in turn, use this intel to build out effective marketing materials that present our offerings at a portfolio level (i.e. blogs, websites, internal training, demo videos)
- Create positioning and messaging that will represent our offerings at a portfolio level for internal and external purposes
- Work closely with GTM teams to ensure our value propositions are articulated accurately (at events, customer demos, sales demos, and on marketing channels)
Who you are:
- 3+ years in technical Product Marketing, Solution/Sales Engineering, Product Management, or Customer Success, with proof of deep customer knowledge and influence
- A strategic mindset combined with strong execution
- Experience partnering with cross functional teams across an organizationStrong written and verbal communication skills
- Passion for technology and staying ahead of the market
- Technical background in a Generative AI contact center tech stack, or prior contact center experience is a bonus
- Intensely curious mindset and competence asking high quality questions
You will thrive in this role if you:
- Work backwards from understanding the customer and industry requirements to then connecting the dots between our various different Observe.AI capabilities and services
- Are dedicated to helping us build and market the right portfolio of offerings to meet and exceed the needs of our customers, all while being able to clearly articulate the value propositions of our capabilities at a high level
- Have experience taking technical products and building simple messages
Compensation, Benefits and Perks
Excellent medical insurance options and free online doctor consultations
Yearly privilege and sick leaves as per Karnataka S&E Act
Generous holidays (National and Festive) recognition and parental leave policies
Learning & Development fund to support your continuous learning journey and professional development
Fun events to build culture across the organization
Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
