Technical Officer Waterproofing (Chennai)

Job Description

JD for Technical Officer Waterproofing

Overview of the role:

Waterproofing Technical Engineer: Field technical resource who would primarily be responsible for supporting the business of waterproofing products by imparting practical training to the contractors, lending technical expertise to internal & external stakeholders, handling on-ground complaint escalations and being a strong technical pillar in product filed trials.

Key Responsibilities:

1. Training

. Conducting practical training for top contractors

. On-the-job training of TSM - Trade and Territory Manager-Painter Partnership (TM-PP)

2. Business Development

a. Connected closely with the top-contractors and be the Birla Opus waterproofing technical spoc for them

b. Assisting in site conversion by digital & physical means and guiding the local team

c. Technical intervention at critical sites at pre-application stage for issue identification & resolution

3. Complaint Resolution

a. Handling escalation from TM-PP

b. Visiting critical sites and proving credibility as a subject matter expert

4. Tech Support

a. Query handling from all external & internal stakeholders

b. Vendor and new product - technical evaluation for category creation

c. Support in gathering technical product insights

Qualifications & Experience

. B.Tech. / Diploma in Civil Engineering with 2-7yrs of field experience in waterproofing industry

OR

. Must have handled a similar role with relevant experience in the construction chemicals / waterproofing retail industry

Reporting

. Direct: ASM PP + PA (Painter Partnership + Painter Academy)

. Dotted: Waterproofing Technical Manager (WTM)