As a Manager in the Digital wealth engineering org, you will primarily be involved in three broad areas:
Work-Intake, Tracking & Reporting:
Work in partnership with Architect, Product Owner and engineering teams to make sure all new work requests are well-defined, prioritized-at-the-global-level , dependencies identified, monitor backlog progress and raise any risks at the program level. You will create program dashboards, track progress, report team productivity and quality metrics. Should be able to manage projects individually on agile methodology
Customer Success:
You will be responsible for managing the work in-take for all client related work (Implementation tasks, bugs, escalations and decommission requests). In this space, you will work closely with client services team and sales team in evaluating all client requests, prioritizing them against current committed work and tracking the work progress once accepted. You will also be coordinating any planned UAT with customer services teams and will work with Product Owner for all client services work-intake into engineering. You will track and report on the status against the client commitments and manage status communication.
Technology Support:
Require to have in depth knowledge of web development (.net) and should have managed enterprise wide large technology initiatives with the team. You will be responsible for leading the product improvement initiatives and can take up cross functional problem solution design. Interact with infrastructure, release management, change management, DBA and application global teams. You ensure development quality is maintained and tech debt is not increased.
Key competencies:
- Strong customer focus with bias for action
- Ability to identify and drive to a tactical and strategic resolution for potential risk areas
- Excellent, precise communication skills, being able to clearly identify problems at hand and with explanations to be provided
- Being able to stay on top of the big picture and view interconnectivity of tasks and solutions
- Ability to dealing with fluidity and change without getting flustered, especially in quickly evolving production client scenarios
- Ability to develop trust with various internal and external facing teams and clients
- Inspire others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team
- Maintain a broad understanding of our systems, customers and business goals
Professional background experience:
