Technical Manager

Technical Manager - APAC (Based Delhi)

Since our debut over half a century ago in London, Costa Coffee has been at the vanguard of the coffee revolution, continually pushing the envelope to redefine coffee experiences with a focus on positive impact. Our APAC region is a mix of established and growth markets, and since our launch into China in 2006 we have been on a continued growth journey. Across the APAC region we now have over 1,000 stores, and more than 1,000 Express machines.

To support our continued growth in this key region, we are recruiting a Technical Manager to oversee all governance related to our activity across all our platforms. The role will be pivotal in Ensuring APAC Franchise Partners Assurance is maintained to ensure safety, legality and compliance to the Costa Quality Management System, the Costa Global Partner Technical Policy and associated processes and local legislation. If this sounds like something you would be interested in ... Now is your chance to join our bright and creative team we'd love to hear from you!

A bit about us...

We're Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK's leading coffee Brand. Now, you can find us in more than 40 countries across Europe, the Middle East, Asia and the Americas. We're on a mission to inspire the world to love great coffee. All enabled by being part of The Coca-Cola Company.

FMCG and Costa X are our on-the-go products, helping us serve our B2B partners across the globe. And as for coffee technology, we're trailblazing the industry. Here at Costa, it's about doing a great job alongside brilliant people who share a passion for growth. And we promise we'll always make sure you're loving your craft.

A bit about the role...

The role of Technical Manager is responsible for Technical governance and performance monitoring across the APAC region for all Costa platforms, Ensuring APAC Franchise Partners Assurance is maintained to ensure safety, legality and compliance to the Costa Quality Management System, the Costa Global Partner Technical Policy and associated processes and local legislation.

You would be responsible for governance and performance in Region for Costa platforms selling food & beverage sourced and/or nominated by Costa. Ensuring that governance procedures are implemented to manage technical risk across Costa Supplier Assurance, Technical commercialisation, Quality & Food Safety. Just a few of the key activities would include:

• Driving Technical performance via metrics and targets, reporting and governance reviews with Regional franchise and supply chain teams (covers Costa Franchise Partners, Costa Suppliers, Bottlers & Independent Food Safety audit activities within the Region).
• Leading the technical governance and monitoring of the regional franchise partners:
• Conducting technical audits of regional franchise partners and Costa suppliers to assure compliance with local legislative requirements and Costa standards.
• Being the First point of contact for Costa technical in region for Costa franchise partners.

A bit about you

We want you to thrive and grow in this role and have a fantastic career at Costa. Our culture is like a latte cup filled with Passion, Courage, Trust and Warmth. It's a friendly place to be a chance to build on all your skills. As well as being confident in crafting the perfect messages to help us stay connected across the business, you're also:

• Experienced working in a High risk Food production/operation environment e.g. Chilled RTE
• Proven track record of working with stakeholders in APAC countries
• Experienced in communication and liaising with teams across the world.
• HND/Degree in either Science of Food Science related subject preferable
• Formal Food Hygiene and Allergen training
• Have the ability to work remotely and to be a team player.
• Experienced working with multi skilled teams.

What we can offer...

We're on a growth journey like no other: more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with great perks and benefits:

We work remotely at Costa Coffee, trusting our teams and embracing technology to help us collaborate. This role requires being in one of our offices, London or Loudwater, one to two days a week to connect and collaborate with the wider team and our stakeholders.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Courage and Trust. You will be part of a genuine and committed team that shares a love for coffee and a desire to deliver great experiences to our consumers. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do.

For any reasonable adjustments and general queries, please contact [Confidential Information]