Position: Technical Manager
Reporting To: National Service Manager
Location: Gurugram
Position Summary
Lead the technical training and support, ensuring efficient, cost-effective repair solutions and optimization of spare part usage. This role involves troubleshooting product issues, driving process improvements, and collaborating with cross-functional teams to test product quality and enhance service performance.
Key Responsibilities:
- Technical Leadership:
- Provide technical guidance and support to service teams and external stakeholders.
- Troubleshoot complex product issues, implementing effective repair solutions.
- Coordinate with factories and supply chain to refine repair methods.
- Process Improvement:
- Optimize spare part usage and reduce full unit replacements.
- Analyze quality defects and collaborate on long-term solutions with product management.
- Training & Development:
- Develop and deliver technical training programs; lead train the trainer initiatives.
- Ensure up-to-date product documentation and training materials.
- Collaboration:
- Act as a liaison between customer support, product and supply chain.
- Coordinate new sample tests in coordination with Product manager.
- Offer technical expertise to internal teams and external customers.
- Give inputs to supply chain and procurement on product quality issues and be responsible for controlling warranty in sync with service manager.
- Reporting & Documentation:
- Maintain accurate technical records and report key metrics on service performance.
Key Skills & Competencies:
- Expertise in technical problem-solving and product repair methodologies.
- Excellent communication and cross-functional collaboration.
- Analytical skills for optimizing processes and identifying root causes.
Qualifications and Experience:
- Graduate/Diploma in Engineering or related technical field.
- 8+ years of experience in technical support or product training.
- Proven track record in managing product quality and repair processes.
Working Conditions:
- Full-time with extensive travel for on-site training.
- Fast-paced, requiring strong leadership and technical expertise.
Note: This job description is not intended to be an all-inclusive list of duties and responsibilities. Rather, it is intended only to describe the general nature of the job. Employee may be expected to perform other related duties as required to meet the ongoing needs of the organization.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.
As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
