Technical Lead, Security Operations (Career Restart Program- Reconnect)

Job ID- 34567

Job Title- Technical Lead, Security Operations

Location- Gurgaon/ Bangalore

Reports To- Customer Security Operations Centre Manager

Role Purpose

The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance and monitoring of Colts Managed Security product portfolio as Technical Lead in Security Operations, primary responsibilities are to provide support for Colt Customer Security services, with expert level knowledge on technology and operations skills.

Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events.

Key Responsibilities

Participate in 24/7 rotational Shift

Monitor and react to all Customer security alerts / events

Manage customer faults, service outages, and service impairments to resolution, on Managed Security products

Provide regular and accurate customer updates

Implement changes within customers managed security environment and for Managed Security products

Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures

Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team

Role Specific Requirements

Skills & Responsibilities

Self-driven individuals with 5+ years of relevant information/network security experience

Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Cloud Security (SSE/SASE, CASB, ZTNA, DLP,SWG)

Previous experience on medium and large platforms, with multiple security technologies/products

Worked under high pressure situations.

Good Incident and Problem Management skills.

About Colt

At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America's largest business hubs. We've been specialists in our field for nearly three decades - and we've won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.

What is it like working with us

As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it's one of the great advantages of working at Colt.

Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click here.

Our values

We live by our Colt values every day, whether we're launching new projects or solving problems together. Our values represent how we behave and are integral to our culture.

We know people matter

Whether it's a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.

We always find a better way

By staying one step ahead we empower our customers to succeed through the power of connectivity. We're swift to adapt and take responsibility for the promises we make.

We win together

We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand its impact, and rally behind the decision to make it a success.

We can change the world

We want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have - passion, technology and connectivity - to create good.

Visit www.colt.net/about-colt to find out more.

Inclusion, and valuing diversity of thought and experience, is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click here.