AboutAlif Cloud IT Consulting: Alif Cloud IT Consulting is a leading provider ofMicrosoft Services Globally, Working with Microsoft and Distributors directly.Majorly focused on Cloud and Security solutions. We are seeking a highlyexperienced and skilled Azure Solution Architect to join our dynamic team andlead the design and implementation of Azure-based solutions. Lead the teamProject initiation and delivery.
TheTechnical Support Lead (TSL) will manage escalated technical problems,particularly in Cloud technologies such as Azure, Identity, M365, CoPilot,Security, and Management. This role requires deep technical expertise,strategic thinking, and the ability to influence senior decision-makers. TheTSL will handle crises, ensure customer needs are met, and provide solutions.Responsibilities include building a virtual team for issue resolution, managingaction and communication plans, and conducting post-incident reviews toidentify root causes and improve processes. The TSL sets an example by creatingurgency and ensuring accountability.
Responsibilities
KeyResponsibilities:
ThisTechnical Support Lead role will focus broadly across technologies with deepknowledge in Cloud u2013 Azure, Identity, M365, CoPilot, Security, and Management(Deep specialization in 1-2 of these workloads is preferred). In addition totechnical depth, the ideal candidate has solid domain knowledge, intensecuriosity, and a demonstrated ability to make progressive and thoughtfulstrategic proposals and deeply influence senior decision-makers in a rapidlychanging environment.
Thisrole manages highly complex levels of escalated problems, involving a broadrange of technical issues. The TSL will ensure we understand customer needs andchallenges in crisis, to resolve the crisis, helping to drive desired customeroutcomes and providing prescriptive advice to customers to get to awell-architected solution.
TheTechnical Support Leader (TSL) will oversee crises, determine systemic issues,and report to executives. The TSL also has the authority to use necessaryMicrosoft resources to solve critical situations. This person leads by exampleand sets the tone by creating an appropriate sense of urgency and followingthrough on promises. The TSL will assess and understand business impact, createan action plan, and assign specific owners to ensure clear accountability anddeadlines.
OtherDuties of The TSL Include
Buildingthe Team: The TSL selects representatives from organizations such as support,engineering, account managers, and architects, building a best-in-class teamthat will help expedite the resolution of the situation.
Managingaction and communication plans: The TSL uses project management skills toidentify key outcomes, set up a schedule of activities, track progress, handlerisk, and effectively communicate with all internal and external stakeholders.
Conductinganalysis/Post Incident Review: After the critical issue is solved, the TSLexamines the processes and factors involved to identify root causes, determinewhere normal escalation steps went wrong, and spot troublesome patterns ofbehaviour. The TSL then shares these findings with related internal teams whocan help improve processes and enhance operations in the future.
Successin this role will be measured by restoring customer confidence and trust,improving the support experience, and achieving best-in-class reactive supportoutcomes. This role requires an innate problem solver who can support multiplehigh-profile strategic accounts and orchestrate the shift from a reactive to amore proactive support experience. You will need to coach and enable accountteams and customers, collaborate with Microsoft Engineering as required, andeffectively manage customer escalations to resolution.
Ifyou are a driven, results-oriented individual who is not afraid to challengethe status quo to achieve customer support outcomes working in constantlychanging and ambiguous high-pressure environments then this role is for you.
Requirements
Qualifications
6+years in system development, network operations, software support, IT,consulting, or technical troubleshooting experience (Cloud, Windows, and othertechnologies, solid domain knowledge)
Bacheloru2019sdegree in information technology (IT), Computer Science, BusinessAdministration, Electrical Engineering, or Business Leadership.
5+years prior product, customer support and/or technical support experience.
2+years of experience in project management and/or technical/IT consulting.
Level300 Certification in one or more Microsoft technologies.
Benefits
Benefitsat Alif:
UncappedIncentives:
Performance-BasedRewards: Enjoy unlimited earning potential with our performance-based incentivestructure. Your hard work and achievements are directly rewarded, allowing youto maximize your income.
LearningOpportunities:
ContinuousLearning Environment: Access a variety of resources and training programs tostay updated with the latest industry trends and technologies.
MentorshipPrograms: Benefit from mentorship and guidance from experienced professionalsto enhance your skills and career growth.
Certifications:
MicrosoftCertifications: Gain certifications in key Microsoft technologies such asCoPilot, Azure, and other Microsoft platforms.
Wesupport your professional development by covering certification costs andproviding study materials.
Thesalary range for this position takes into consideration a variety of factors,including but not limited to skill sets, level of experience, applicable officelocation, training, licensure and certifications, and other business andorganizational needs. The new hire salary range displays the minimum andmaximum salary targets for this position across all locations, and the rangehas not been adjusted for any specific state differentials. It is not typicalfor a candidate to be hired at or near the top of the range for their role, andcompensation decisions are dependent on the unique facts and circumstancesregarding each candidate. A reasonable estimate of the current salary range forthis position is 8 LPA to 10 LPA. Please note that the salary range postedreflects the base salary only and does not include benefits or any potentialequity or variable bonus programs.
AtAlifcloud IT Consulting, we are committed to providing a supportive andenriching work environment that fosters growth and rewards excellence. Join usto advance your career and achieve your professional goals.
