Technical Lead

Aerial Telecom Solutions

Early Applicant

5 months ago
Be among the first 50 applicants

Exp: 10-12 Years

Bengaluru / Bangalore, India

Job Description

Experience: 10+yrs

Location: Pan India

Notice: Immediate to 60days

Budget:30lpa

Detailed JD:

Mandatory Skills: Genesys, CX, Cloud

GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions.

Social - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development

Voice/Chat Bot - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development

Advanced IVR/Speech Recognition - Hands on experience developing advanced complex IVRs in Architect including TTS, ASR

Coding platform API & SDK - Hands on experience developing applications using Genesys cloud APIs with SDK (Java, Javascript, .NET etc.)

Workforce Management - Hands on experience with Genesys WFM platform, design, implementation, configuration.