You are a strategic thinker passionate about driving solutions inTechnical Implementations. You have found the right team.
As a Technical Implementations Manager I within the Chase Merchant Services team, you will oversee a queue of Integration Testing efforts, monitor client activity in the Test environment, and handle general client maintenance activities. Your role will also involve troubleshooting technical issues and conducting tests on our proprietary platforms such as Orbital Gateway, Tandem, Stratus, and Commerce across various business lines. You will be tasked with ensuring timely deliverables and managing escalations effectively. Collaborating closely with the Payment Network Office, TI Leadership, TI Governance, Business Development, and Relationship Managers across the organization will be a key part of your role, particularly in relation to pre-production activities for new and existing clients preparing to process credit/debit card transactions with major card brands. Your success will be measured by your ability to take accountability, demonstrate ownership, and show client obsession across your assigned segment. Building confidence, influencing others, and cultivating strong working relationships will be essential for your success in this role.
Job Responsibilities:
- Manage tasks and requests efficiently to ensure timely completion, prioritizing tasks, managing time effectively, and balancing incoming demands.
- Collaborate with key stakeholders in Business Development and Relationship Management to create and deliver solutions that meet client needs, utilizing strong communication and relationship-building skills.
- Engage actively in team meetings and training sessions to stay informed and improve skills relevant to your segment.
- Identify areas where service can be improved and take initiative to implement changes, being proactive in finding solutions and striving to exceed team goals.
- Oversee and refine department procedures, processes, and job aids, ensuring they align with Line of Business (LOB) guidelines, and report any gaps or areas for improvement.
- Encourage a work environment that values collaboration, diversity, and inclusion, ensuring all team members feel valued and supported.
- Exhibit a keen eye for detail and strong problem-solving skills, with the ability to identify appropriate frameworks and methodologies to resolve internal business or client issues.
Required qualifications, capabilities and skills:
- You must have 5+ years of work experience, with at least 3 years specifically in operations or technology teams within the credit card processing industry, demonstrating industry-specific knowledge and expertise.
- Familiarity with various connectivity types such as MPLS, VPN, Internet, and AWS Cloud, as well as protocols like TCP/IP, S-FTP, and HTTPS, is essential for network and data communication roles.
- Ability to read and interpret technical specifications related to internal proprietary platforms, requiring a strong understanding of technical documentation and systems.
- Be a confident communicator capable of providing clear and concise verbal and written updates to mid and senior-level management, emphasizing the importance of effective communication.
- Thrive in a fast-paced, deadline-driven environment, demonstrating strong time management and adaptability skills.
- Hold at least a bachelor's degree or higher.
- Experience in diagnosing complex issues related to applications, data messages, and network connectivity, requiring analytical skills and technical knowledge.
- Possess experience in the POS industry, with specific knowledge of proprietary systems like Chase Stratus and Tandem.
- Proven knowledge of the merchant service industry, including understanding of PCI (Payment Card Industry) standards, and experience in developing operational controls processes and risk mitigation strategies to ensure operational efficiency and minimize risks.
