Job Summary
The role will be responsible for
- Minimise Fraud losses by analysis of fraud trends, MIS, reviews,reporting and compliance
- Head Office Reporting and Stakeholder reporting for GBS supported countries
- Minimise fraud losses by recommending rules to detect real time fraud and also on pro-active basis.
- Provide co-ordination and support in rollout and execution of processes.
- Manage the processes and activities with current capacity.
- Ensure that policies and processes are followed
- Reduce Fraud Losses by way of Timely placement of system parameters.
- Ensure daily reports are produced without any delay
- To manage the relationship between country and other team members within FRSC.
- To ensure error free work.
- To provide Guidance to team members on operational issues.
- Develop and manage a full fledged information system to identify fraud trends and initiate early identification and mitigation of fraud risks
- Provide system and information support to all regions
- Strengthen the transaction processing activities of the countries by recommending process/ policy changes where applicable and through regular training of front end staff
- Provide forecast based on monthly MIS to assist in the prediction and accurate allocation of staffing to enhance report monitoring
- Regular and proactive fraud detection system parameter review/ management
- Review Daily MIS maintenance
- Maintenance and archival of all department documents.
- To actively participate in BCP / DR.
- To ensure exceptions arising out of KCSA / CST checks are immediately rectified and preventive action put in place to prevent recurrence.
- Ensure adequate training (On the Job, soft skill, etc.) is provided to all staff members
- Ensure that the team members only use systems and access information for which they have authorization and only use the systems and information in ways and for purposes for which they have been authorized.
- Participate in all meetings/discussions including monthly SRM calls organised by Country Stakeholders and provide necessary guidance/support
Responsibilities
Strategy
- Minimise Fraud losses by analysis of fraud trends, MIS, reviews,reporting and compliance
- Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
Business
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
- Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country
Processes
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
- Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
- Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
- Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
- Ensure effective recovery tracking process in place in the country
People & Talent
- Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
Risk Management
- Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.
- Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.
Governance
- Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.
- Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Fraud risk team to achieve the outcomes set out in the Bank's Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Business, Governance and Risk
- Group/ Country Fraud and Risk Operations
- CCO Retail Clients, RCOs, CCH, CCROs, SOROs
- Partnership Business, Risk, Compliance, FCC stakeholders
- Digital Channels Delivery
- Product Owners and Product Managers for various channels
Skills And Experience
- Fraud FRSC
- Regional / Country Business Heads and Product Head, CPBB Client segment
- Financial Crime Compliance and Shared Investigations Services
- Relevant members of Risk Operations management team
- Internal and External Auditors and Regulators
- Suppliers, Vendors and Consultants
Qualification
- Proven experience (3-5+ years) in a fraud risk management in Digital Banking, Fraud investigation, in the Fraud risk field.
- Bachelor's Degree in Engineering, Finance & Accounting, Law, Business Management, or other related discipline.
- Good understanding of Retail and Business Banking processes & products, risks, threats and internal controls.
- Good understanding of the payments ecosystem including various payment types
- Good understanding of the application and network security
- Being able to analyse data in great detail and being able to provide deep insights
- Deep knowledge of fraud risks from both consumer and wholesale banking
- Good understanding of various fraud products and their capabilities
- Combination of hard and soft skills is required for this role
- Stakeholder management at various levels within the Bank
- Good understanding of various controls available and how these controls provide a layered defence
- Good presentation skills to be able to present, teach and train at various levels within the Bank
- Strong leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
- Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
- Ability to liaise with all parts of the Bank, including risk and business stakeholders.
- Excellent oral, written and communication skills.
Role Specific Technical Competencies
- Technical Skills - Development
- Technical Skills - Delivery
- Technical Skills - Security
- Technical Skills Data Analytics
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
