You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Job Description
Technical Delivery Manager
Are you ready to shine
At Sun Life, we empower you to be your most brilliant self.
Who we are
Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.
We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we're helping set our clients free to live their lives their way, from now through retirement. We're working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that's anything from running a marathon to helping their grandchildren learn to ride a bike.
To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:
Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.
Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
Advice. Financial planning and retirement planning services
Asset management. Pooled funds, institutional portfolios, and pension funds
With innovative technology, a strong distribution network and long-standing relationships with some of the world's largest employers, we are today providing financial security to millions of people globally.
Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.
Sun Life Global Solutions (SLGS)
Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives our core purpose and mission.
Drawing on our collaborative and inclusive culture, we are reckoned as a Great Place to Work, Top 100 Best Places to Work for Women and stand among the Top 11 Global Business Services Companies across India and the Philippines.
The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management.
We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.
Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.
We strive to Shine Together, Make Life Brighter & Shape the Future!
What will you do
As Technical (Solution) Delivery Manager, you will be responsible for Project Delivery (from Ideation to production), Technical Solution design & Architecture, Operations Support, maintenance(enhancement) & Upgrade/Modernization projects(systems) & initiatives, showing strong leadership ensuring quality and timely delivery of the projects. managing project delivery & Support, helping with Technical design & solution architecture (as required), conducting POC/POV & Product/Tool evaluation etc. as per the need or applicability, managing technical delivery & Business Analysts team members along with their Performance evaluation & providing performance feedbacks working closely with Senior Engagement/Delivery managers, Collaborate with cross functional groups/teams, liaison with Business groups, end users, client, Senior engagement managers/Senior Technical Delivery Managers and leadership, Provide periodic Project progress/status reviews(updates) along with defined Metrics, Manage(Lead) automation, process improvement/Toil reduction initiatives.
Your scope of work / key responsibilities:
Delivery of the development, Operations Support, maintenance(enhancement) & Upgrade/Modernization projects(systems) & initiatives
Showing strong leadership ensuring quality and timely delivery of the projects. managing project delivery & Support, helping with Technical design & solution architecture (as required), conducting POC/POV & Product/Tool evaluation etc. as per the need or applicability
Manage technical delivery & Business Analysts team members along with their Performance evaluation & providing performance feedbacks working closely with Senior Engagement/Delivery managers
Collaborate with cross functional groups/teams, liaison with Business groups, end users, client, Senior engagement/Delivery managers and leadership, Provide periodic Project progress/status reviews(updates) along with defined Metrics, Manage (Lead) automation, process improvement/Toil reduction/Productivity Improvement/Value creation initiatives, Productivity Improvement mechanisms & Delivery cycle time reduction, pre-sales
Help with recruitment selection process with feedbacks, recommendation, plan & Create Career path for team members and cross-functional development will fall within the ambit of your responsibilities.
Analyze requirements and collaborate with Customer/Business groups/Business System Analysts to further detail out & finalize the requirements
Experience In designing technical solutions and work closely with Architect/Designers to Draft/Discuss, review & finalize the solution design
Strong experience with Development-Support work in Onshore-Offshore model
Stay current with trends in emerging technologies and how they could apply to Sun Life
Participate in agile ceremonies.
Key Qualifications and experience:
University Degree in a computer science or related discipline
Proven experience - Must have led at-least 2 delivery projects end to end from ideation to production delivery.
Demonstrated a role of a Technical Delivery Manager for at-least 3-5 yrs. for a large regulatory program e.g. IFRS 17, Actuarial, GDFR, AML, Data Technologies etc.
Excellent Technical Solution Design/Architecture skills with extensive experience with Project delivery in Agile projects from Ideation to Production.
Must have solid understanding of Agile Methodology. Demonstrated leadership in running scrums and KANBAN implementations using JIRA, MIRO, Confluence tools.
Must be thorough in technical skills and should be a coach for the team in resolving roadblocks, navigate risks and issues and ensure project is running within cost / budget
Working as Self-driven with minimum supervision
Excellent Teamwork & Collaboration skills
Excellent communication skills (Written & Verbal) & Inter-personal skills.
Strong planning and organizational skills, with the ability to multi-task.
Extensive background in development and delivering Complex projects
Strong interpersonal skills and collaborate comfortably with diverse group of people at all levels in different environments.
Should have handled team conflicts & Work escalations.
Excellent analytical and problem-solving skills & Strong decision-making skills.
Strong relationship building, and stakeholder management skills.
Effective Leadership skills & excellent Interpersonal skills
Defect analysis, Prioritization & RCA
Conduct Project/Sprint review/retrospections and ensure Learnings/Best Practices are captured.
Thought leadership, Innovation
Technical Credentials (Preferred/Nice to Have):
Prior Working experience in Insurance, Actuarial IFRS, BFSI or Finance accounting domains
Prior Working experience with few of these technologies - Dot Net, Java, Databases PL SQL, Visualization (Tableau, Power BI, Hyperion), DevOps with Kubernetes, JIRA Cloud, GitHub CoPilot, Cloud & Serverless technologies, Python (PySpark), REST API, Informatica Power Center, AWS Glue, ETL, Archer, Actuarial IFRS 17 standards, Data Modelling etc.
Preferred skills:-
Should have at least 12-15 years of total work experience in Solution Delivery with minimum 3-5 years of Technical Delivery Manager experience.
Experienced in SDLC, Agile way of working with Sprint planning & prioritization.
Communicates effectively both verbally and in writing.
Experience in using Collaboration tools for e.g. MIRO
Extensive experience in working with Customers, Business groups and end user to gather functional/non-functional requirements and strong documentation skills
Should have created Functional requirements specification, BRD, User story documents.
Experience with Effort estimation techniques.
Strong experience with Onshore-Offshore working model and working with teams from various geographies.
Hands-on Knowledge on Databases & writing SQL queries.
Strong experience in Requirements analysis, analytical, problem-solving skills
Extensive experience with Managing team of Developers, Leads & Business Analysts
Strong communication and Customer (Business) management skills
Excellent verbal and written communication skills
Flexible and adaptable with the ability to align to changing priorities.
Customer obsession customers are at the center of all we do
Ability to work both independently and as part of a strong, collaborative, multi-site team
Self-directed and proactive
Ability to liaise with internal and external stakeholders and adapt approach when dealing with technical and non-technical audiences.
A penchant for creating re-usable components and identifying opportunities for re-use
Coaching and mentoring skills to help strengthen your team
Strong analytical ability to understand user requirements.
Able to work effectively with Onsite Offshore model
Primary Location: Gurugram, India
Schedule: 12:00-8:30 PM IST or 1:30-10 PM IST on need basis
Job Category:
IT - Application Development
Posting End Date:
30/10/2024
