What You Will Be Doing
Be a trusted advisor primarily for our Platinum and Key customers with a focus on Adoption, Retention and Experience.
Provide technical guidance to customers on product configuration and best practices.
Understand and align with the customers security and business objectives, including pain points.
Collaborate with our technical support team to address and resolve complex technical issues.
Conduct training sessions or workshops with customers to understand their environment and strategize for future success.
Work closely with the wider team to identify potential opportunities to expand the portfolio within existing customers and drive product adaptation.
Stay up to date on industry trends and emerging technologies, especially in the security space.
Conduct Quarterly reviews with customers to ensure product and feature adoption is maximized.
Requirements:
What We Need From You
Bachelor's degree in a technical discipline, or equivalent experience
3+ years of cybersecurity or networking software in a CSM or TAM role.
Excellent track record in developing customer relationships or working as a trusted advisor.
Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.
Experience troubleshooting enterprise applications in Windows and Linux environments.
A good foundation of networking concepts.
A self-motivator who thrives on identifying and resolving customer pain points.
Comfortable leading discussions within the cybersecurity domain to all customer levels (CISO to IT administrator).
Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.
Benefits:
It Would Be Nice If You Had
Experience working for a Cyber Security Vendor.
Experience working as a Technical Account Manager or Customer Success Manager.
Experience working in a technical support team.
Strong understanding of security industry and best practice for prevention or mitigation.
Knowledge of Sandbox and anti-malware products and markets.
A technical understanding of APIs.
Experience in Cloud Based Services (Azure, AWS and GCP).
Experience working on Linux based infrastructure.
Experience working with OT security solutions.
