Technical CSM / Python developer

Meero specializes in AI-powered visual enhancement solutions for businesses, offering

authentic, high-quality visuals at scale to boost sales. Their AI-powered products cater to

various industries:

CarCutter is the global #1 visual AI editing and optimisation solution for the automotive industry

and is used by customers from all around the world. Due to our steady growth we are now

expanding our passionate & motivated CarCutter team, that is part of Meero: the world expert in

image quality, providing the best end-to-end visual content solutions for online sellers.

Join us as a Technical Customer Success Manager, where you'll be responsible for onboarding

our customers, monitoring their product usage and ensuring they're fully satisfied with the

Carcutter products.

Key Responsibilities:

Assist US customers on a deeper technical level as a standard CSM

Contact US Automotive Inventory Management System (IMS) providers to obtain

accurate information and enable a quick technical onboarding process for

customers

Setting up import jobs from various import sources (such as FTP servers or cloud

servers)

Meet with customers to understand their problems, and assist the correction of the

root causes of the issues

Recognize and understand where problems are happening on a technical level to

be able to resolve them independently

Support our US based CSM with onboardings and request the needed information

from US IMS providers

Assist on customers technical tickets

Profile

Soft Skills:

Enjoying problem solving and having great attention to detail

A structured and independent way of working

You're a people person, communicative and polite

Good time management

Excellent English skills

Flexible availability to take care of our customers in different time zones (USA)

Hard skills:

Good skills and knowledge in SQL

Experience with and good skills in Python

Basic PHP knowledge

Basic understanding of API's and how they work

Nice to have: Experience with Hubspot and Unix

Completed technical studies at the minimum of Bachelor level

What We Offer:

A competitive compensation package.

Opportunity to grow professionally within a fast-growing global company.

Join a dynamic and innovative work environment, one that duly acknowledges and

rewards the impact you make.

Hiring Process:

Interview with HR & Talent Team.

Meet the Customer Success Manager Lead

Discuss with the VP Global Strategic Accounts and Partnerships

Welcome aboard!

Salary Stucture: 7LPA 9 LPA

Experience: 2-5 years

Notice Period: 20day to 30 days