Technical Content Writer

ChargePoint

Early Applicant

11 days ago
Be among the first 50 applicants

Exp: 3-5 Years

Full time

Bengaluru / Bangalore, India

Job Description

About Us

nWith electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

nSince our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

nAt ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

nJoin the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

nDiscover what it's like to help build the fueling network of the future - check out our Engineering Blog.

nReports To

nManager, Technical Content Development

nWhat You Will Be Doing

nIn this role, you will be responsible for researching and developing technical documentation about ChargePoint hardware, software, and services. You will create clean, easy-to-consume, yet detailed technical documentation and training using text, illustrations, video, and other online authoring tools. Your ability to work cross-functionally between engineering, support, testing, marketing, and product management is essential. You will work alongside writers, instructional designers, and illustrators to produce guides and multimedia for internal and external audiences. You will maintain document revision control for content developed in multiple languages.

nWhat You Will Bring to ChargePoint

Collaborate with subject matter experts to take complex technical product/service information and present in comprehensible and accessible user information
Perform all phases of technical content development, including planning and research, design, writing, editing, illustrating, and publishing
Partner closely with support and other teams to develop microcontent and scripts for common inquiries and FAQs to fulfill customers self-service requests
Develop and manage content in authoring tool/management solution including source control and translation
Create graphical diagrams, flow charts, illustrations, infographics, images, and collaborate with illustrator(s) to incorporate rich media into technical documentation and knowledgebases
Enhance and maintain documentation by continually reviewing, keeping up to date on released features and innovative technologies

Requirements

3-5 years of technical writing and content creation in a complex product environment
Strong preference for experience working directly with engineering teams on technology products
Demonstrated ability to learn complex technical products quickly and develop documentation relevant to the target audience
Proficient in Madcap Flare XML authoring (experience in HTML and CSS a plus) and creation of single-source content
Proficient in Adobe Acrobat and image editing software (Photoshop, GIMP, Illustrator, etc.)
Background working with publishing content for different global markets
Experience documenting UI and API guides for both technical and non-technical audiences
Ability to work on multiple projects concurrently while meeting tight deadlines
Proven organizational skills with the ability to prioritize in an environment with competing demands
Bachelor's degree preferred

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Location

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nBangalore ,India
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We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

nIf there is a match between your experiences/skills and the Company needs, we will contact you directly.

nChargePoint is an equal opportunity employer.
nApplicants only - Recruiting agencies do not contact.