Who Youll Work With
As part of the CX Support Services team you will have the opportunity to work with some of our largest customers across various domains, support sophisticated service requests, and develop automation & Innovation projects in-house, within the security domain
What Youll Do
Cisco seeks a Technical Consulting engineer and customer Delivery, to join some of the industry's brightest minds in developing and deploying today's most sophisticated Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain.
The ideal candidate demonstrates proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize.
Role & Responsibilities
Works for worldwide customers within their own team or with other Cisco teams to address problems and improve future products
Solves reported product and network problems of moderate to high complexity
Efficiently utilize databases of existing issues, debugging tools, and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer happiness
Keeps up-to-date with the latest technology trends/products in order to deliver high-quality support to customers
Who You Are
The Technical Consulting Engineer will have a working background in the Security domain
working on AAA technologies like RADIUS, TACACS, DOT1X.
Having 4-5 years of working knowledge on AAA Technology (ISE.)
Good understanding of Cisco ISE architecture and policies along with R&S concepts
Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP
Working knowledge of Wireshark & programming languages like Python
Experience in working in a Customer support environment with excellent customer handling skills
Logical problem-solving approach and analytical skills
Minimum qualification
Bachelors or Masters degree in engineering
A minimum of 5+ years of experience with Security Technologies preferably Cisco
A minimum of 4 years of experience in a Support environment with proven troubleshooting experience in sophisticated environments
Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage
Linux, VMware knowledge would be a plus
Passion and proven ability to learn and work in a diverse team environment
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We adopt digital and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool. Pop culture geek Many of us are. Passion for technology and world-changing Be you, with us!
