Technical Consultant

Job Description

Job Profile : Technical Consultant

In this role, you have the opportunity to work directly with customers and Philips in-market resources to design and perform successful solutions and service delivery by installing, implementing, updateu202Fand upgradingu202FPatient Care Informatics product portfolio. Furthermore, you are responsibleu202Ffor gaining confidence and trust with your expertise and capabilities in this highly visible, customer-facing role. You are the technical point of contact for the customer through implementation and support.

You are responsible for

- Collecting requirements to determine appropriate hardware sizing for system solution design.
- Collaborating with Company and customer IT resources to recommend clear network strategies.
- Troubleshooting general system configuration at both the platform and application levels
- Being the Technical liaison/support for customer calls with the project manager.
- Researching defects listed in release notes and collaborating with engineering teams, to determine impact based on customer requirements.
- Collaborating with other technical resources to advise the project manager on risk mitigation.
- Identifying process improvement opportunities to deliver the product and services to the field more efficiently and effectively.
- Adjust work schedule to support customer time zones(Global).
- Handle support tickets assigned to you.

You are a part of

- The Implementation/support Team and lead resolutions if escalations arise from customers.

To succeed in this role, you should have the following skills and experience/Preferred Skills:

- Bacheloru2019s Degree in Computer Science, Engineering, Computer Application or a related field is required
- 6+ years of experience in healthcare information technology and cardiology informatics
- Experience in customer service delivery with a focus on technical implementation and support
- Experience using SQL Server, and troubleshooting.
- Expansive breadth of IT knowledge (Networking, virtualization, server hardware, Windows domains, system performance)
- Strong analytical skills with excellent diagnostics capabilities are required
- Having knowledge of DICOM, HIS, PACS, EMR is (preferred).
- Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills.
- Demonstrated effective oral communication skills diction, grammar, and tone.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart u2013 which for full-time employees translates to 3 days working from the office and up to 2 days from home u2013 for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our commitment to inclusion and diversity

At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our companyu00A0, irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation, and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law.u00A0For, we believe that life is better when #youareyou.

Our hybrid working model is defined in 3 ways:
There's a certain energy when everyoneu2019s in the same room that can heighten idea generation and creative friction needed for problem-solving.
Choosing where, when and how to work can vary according to task and team schedules. Flexibility isnu2019t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips
Working at Philips is more than a job. Itu2019s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.