Job Title
Technical Consultant
Job Description
Job title: Technical Consultant
- The Technical Consultant (TC) is responsible for following defined procedures and methodologies to install, configure, test, maintain and support hardware and software solutions, including problem identification, system architecture definition / specification, implementation, basic integration, validation and verification testing, customer education, solution activation, and system restoration The Technical Consultant works with a variety of customers across the globe to conceptualize, design and optimize Philips solutions with the aiming for customer success. Designing for these unique environments requires strong, proven design talent and a deep knowledge of technical and customer best practices in a variety of environments.
- Technical Tasks
- Primary responsibility of this technical engineer will be to provide implementation services by building, Installing, and configuring the Philips PACS virtual servers per Philips approved processes and procedures
- Work with hardware order team to order and install any new hardware necessary to support a deployment.
- Perform and execute all general duties and responsibilities, which the VCE is responsible for such as equipment checks before shipping to customer sites, virtual compute environment administration and support, system builds as well as participating in the execution of various related Change Requests, and Hardware Assessments.
- Able to deploy advanced Philips solutions on physical and virtual HA VMware environments.
- Work closely with cross-functional teams such as Philips Project Managers and Technical Consultants to addressing any pre and post deployment issues.
- Supports local and global service teams and assists onsite engineers who are facing problems or difficulties with installations in order to achieve a perfect working solution.
- Participate in Change Management functions related to creating, reviewing and approving Philips Change Request documents to ensure activities are performed following Philips standards.
- Perform post-change review sessions; analyze pre, post, and future changes for projects/improvements/compliance.
- Openly collaboration with team members, other cross-functional teams, and/or customers to complete assigned projects.
- Able to report project progress various reporting tools like Excel or PowerPoint to management.
- Perform post-change review sessions; analyze post- future changes for projects/improvements/compliance.
- Projects
- Act as the primary build resources for implementation projects. Review project build requirements and build the solution required following the Philips deployment guidelines. Act as advisor to the field/customer as the build resource to answer advanced build and system questions, develop methodology to determine solution sizing and identify pre-determined inputs to be used, and establish design for config sheet.
- Able to independently initiate and lead projects as assigned and complete them within the timeline provided.
- If need candidate must be able to have open collaboration with team members, other cross functional teams, and/or customers to complete assigned project.
- Reporting
- Able to report progress of work to your manager on a re-occurring basis.
- Able to report project progress various reporting tools like Excel or PowerPoint to management.
- Customer Services
Philips prides itself on provide top notch customer service to our customers. To achieve this the candidate must ensure the following:
- Must be able to interact with customers in respectful and professional manner at all time.
- Candidate must participate in the customer satisfaction surveying for all work performed on customer systems.
- Training
- As a team member learn to deliver on the job training to other team members.
- Assist with providing input on training within your assigned area of responsibility and expertise.
- Periodically participate in brown bag sessions on a re-occurring basis to share information with team members and others outside our team.
Required Professional Competencies
- Ability to take command and control of challenging situations and bring to full closure while working independently with minimal supervision
- Ability to multitask in a fast paced environment
- Powerful work ethic and creativity; Thinks outside the box
- Follows processes accordingly
- Manages time and priorities accordingly
- Excellent verbal and written communication skills
To be successful in this position, you need the following knowledge and experience
- Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
- Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
- Experience in incident management, problem management, and change management processes.
- Knowledge of ITIL framework and its application in service management.
- Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
- Experience in administering and troubleshooting Windows Server, and network technologies.
- Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
- Proven ability to work independently, take initiative, and be accountable for deliverables.
- Ability to work effectively in a team-oriented, collaborative environment.
- Awareness of security protocols, best practices, and compliance regulations.
- Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.
- Preference & Recommended: Minimum 10 years of related experience with 5 years prior experience in a remote support customer facing role.
- Competent in Network diagnosis/system connectivity/Remote service essential
- Experience with SQL queries, troubleshooting skills on Microsoft Server, VMWare, Hyper-V, and Microsoft SQL, as well as HP & Dell storage systems.
- Prior experience with medical device support preferred.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
