Technical Consultant

about the role

key result / decision areas (outcomes)

• Perform day to day monitoring & management of Network devices of assigned customers using Tools.
• Understand and follow SOP's ensuring compliance to Service Level Agreements (SLA)
• Escalate unresolved incidents to next level.
• Identify trends and report to problem management.
• Take initiatives in learning new Networking Technology & Tools
• Co-ordination with customer and providing timely reports whenever required.
• Should be able to provide support for hardware and software maintenance of equipment.
• should be able to execute independently all BAU or approved configuration changes for which impact analysis is done and method of procedure is made available by L2 engineer.
• Should be able to communicate to any stakeholders within customer other technical teams.
• should be able to provide all necessary logs to OEM TAC for any incident investigation.
• should be able to generate any pre-defined reports as per customer requirements.

about you

Education Qualifications

• Any Graduate or Equivalent
• Good Experience in Networking /Security/Systems.

Experience

• Minimum 2 years of Experience in UCS Blade Servers (Cisco UCS B200 M4 / Cisco UCS 5108) & Operating system (Windows/Linux)-Mandatory.
• Knowledge and working experience on Cisco Networking Products (Wan Routers & Datacentre Switches) is an added advantage.
• Knowledge and working experience on Cisco Security Products (Firewall, IPS) is an added advantage.

additional information

Technical & Functional Skills & Certifications

• CCNA/CCNP
• Exposer on Antivirus and Proxy

department

Orange Business International