- Helping customers solve technical issues with Zeta Interactive Product Applications.
- Answering questions from customers about the features and capabilities of our Zeta Application products.
- Developing customer-facing documentation on using certain features on needed basis.
- Communicating customer needs and wishes to our development and engineering staff.
Education: (2023, 2024 Pass outs)
- BTech (CSE / IT) with Min 70%
- BSC (MSCS / MPCS) with Min 80%
Functional Skills and Experiences
- Problem solving and debugging skills
- Good interpersonal and communication skills
- Flexible in working outside of core business hours at short-notice
- Should have excellent written and verbal communication skills
Technical Skills (Basics):
- MySQL/Oracle database
- knowledge on Linux Operating system
- Web technologies & Networking
Good To Have:
- Experience with DSPs is a plus.
- Knowledge on programmatic ecosystem.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with ability to lead and take ownership and responsibility
- Ability to multi-task, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge
- Fast learner, energetic and enthusiastic
- Adaptable and flexible to business demands
- Positive can-do attitude
- Team player
- Soft spoken, work oriented, conscientious.
- Good decision making and problem-solving skills.
- Friendly, reliable, positive and acts appropriately and proactively
